| |
| 9:00 | Introduction | Chapter 1 |
| Class Objectives |
| What is Manager Mechanics? |
| Parenting vs. Managing |
| Caring about your staff |
| |
| 9:15 | Management Realities | Chapter 2 |
| Manage your friends |
| The Management Dress code |
| Following the company line |
| Other managers are now your peers |
| Managers live in fish tanks |
| |
| 10:15 | Managing your Team | Chapters 3, 4 |
| Decision Making |
| Trust |
| Motivation |
| Employee personal needs |
| Loyalty |
| Flexibility |
| Prompt communication |
| Making promises |
| Employee discipline |
| Dealing with difficult employees |
| |
| 10:45 | Break |
| |
| 11:00 | Office Politics | Chapter 5 |
| Promoting your department |
| Manager level politics |
| Managing up |
| Managing down |
| Managing across |
| Email related pitfalls |
| |
| 11:30 | The Hiring Process | Chapter 6 |
| General Information |
| Hiring terms |
| Getting permission to hire |
| The recruiting process |
| Reviewing resumes |
| The interview process |
| Deciding which person to hire |
| Hiring good people |
| |
| 12:00 | Lunch |
| |
| 1:00 | Staff related activities | Chapter 7 |
| Giving promotions |
| Parity in pay among peers |
| Giving raises |
| Span of control rules |
| The importance of communication |
| Contractor to employee conversions |
| Employee training |
| Firing an employee |
| Layoffs |
| |
| 1:45 | Working with other organizations | Chapter 8 |
| Human Resources |
| Vendors |
| Finance |
| |
| 2:15 | Break |
| |
| 2:30 | Employee related processes | Chapter 9 |
| Performance reviews |
| Management by Objectives (MBOs) |
| Salary planning |
| Succession planning |
| |
| 3:15 | Budgeting | Chapter 10 |
| Importance of your budget |
| Components of your budget |
| Budget planning process |
| Budget contingencies |
| Expenses versus capitalization |
| |
| 4:00 | Management Mistakes | Chapter 11 |
| Playing favorites |
| Office gossip |
| Dealing honestly |
| Handling sensitive materials |
| Making promises |
| Sexual Harassment |
| Off-color jokes |
| |
| 4:30 | Personal Growth | Chapter 12 |
| Wanting to be a manager |
| Defining your management style |
| Leadership verses management |
| Consider your next move |
| Your continuing journey |
| |
| 5:00 | Adjourn |
