Knowing how to recognize, understand and intervene effectively in conflict situations is a critical career-enhancing skill and a powerful business tool.
The class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various techniques designed to defuse tense situations, and a formalized conflict resolution process.
Class Topics include:
Key Constructive Conflict Concepts
Drivers of Organizational Conflict
Using Feedback to Enhance Your Professional Brand
The Relationship / Result Framework
Moving from Unhealthy to Healthy Conflict
Conflict Resolution Process
Reducing Potential of Future Conflict
Understanding of conflict sources and dynamics in IT
Reasons for internal employee conflict
Working knowledge of key conflict resolution strategies
A life skill that has both personal and professional value